New Software System Snags TSB’s Online and Mobile Banking Customers

TSB’s problems began Sunday night, April 22, after the bank completed its weekend-long migration to a platform called Proteo4UK. The migration involved the transfer of more than 1.3 billion records related to 5.2 million customers from Lloyds Bank’s IT systems. Soon after the migration was complete, customers began complaining that they weren’t able to access their accounts online or through their mobile devices, while others said they were seeing incorrect account information including zero balances.

Source: ieee.org