Scaling Cash Payments in Uber Eats
This article is the fourth in a series covering how Uber’s mobile engineering team developed the newest version of our driver app, codenamed Carbon, a core component of our ridesharing business. Among other new features, the app lets our population of over three million driver-partners find fares, get directions, and track their earnings. We began designing the new app in conjunction with feedback from our driver-partners in 2017 and began rolling it out for production in September 2018.
In many markets where Uber’s ridesharing service and Uber Eats are available, credit and debit cards are not commonplace nor the payment method of choice. Yet until 2016, such digital methods were the primary supported payment type, making it difficult for users that preferred to and or could only pay in cash to leverage our services. We addressed this limitation by first accepting cash payments for Uber rides in Mumbai where a small percentage of the city’s population has credit cards.
As customers welcomed this new choice in payment type, we expanded cash payments for rides throughout India, Latin America, and Africa.