Scaling Driver Compliance across Lyft
A passenger opens the app, requests a ride, and just a few minutes later there is a car with a friendly driver in front of them. They may know this driver went through a background check and other vetting; however, many might not realize all the complexity in the on-boarding process. Driver and vehicle requirements vary substantially across markets (and even at very proximate locations) due to varying market dynamics and government regulations.
In this blog post, we’ll discuss how this evolved and how we enforce compliance today. Many years ago, when Lyft was much smaller, prospective drivers would upload their driver’s license, insurance, and then come in to be interviewed in person by one of our co-founders. If they passed the interview, their account would be updated with a approvedDriver=true boolean flag.